'Customer service' has been the buzz phrase
over the last few years. And yet, the fact remains that many companies
still only pay
lip service to
it in practice.
At Pacific however, it's at the centre of our whole operation.
From sales to service support – it's all driven by our belief in
giving our customers the best service possible, consistently and throughout
the life
of their equipment.
Investing in the future
Over the years we have invested heavily in training our people to the
highest of standards. Our highly motivated field engineers, for example,
are some
of the most skilled in the industry. What's more, they know they're some
of the best – and are driven by a professional pride to solve problems
and keep machines running smoothly in the shortest time possible.
Similarly, we have a vast resource of talent when it comes to IT professionals – individuals
who know how to help you get the most out of your office environment
by combining new technology with existing systems.
The facts speak for themselves
The result of this investment and approach is why we believe that we
offer the highest service level in the industry. At Pacific we have an
average
response time of under four hours. And a first-time fix rate of over
95%
.
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